London School of Economics and Political Science Research:

Department of Management Outsourcing Unit Study
South Africa has become one of the world’s upcoming Business Process Outsourcing (BPO) Offshore Destinations. Major companies like Lufthansa, Amazon, ASDA and Shell have set up captive centers in South Africa.

Figure 1.7 represents a quantitative comparative analysis of nine competitive countries using responses from 30 senior global sourcing analysts with specific expert knowledge about South Africa and its competitors.

Copyright © November 2012 Leslie Willcocks, Andrew Craig and Mary Lacity. All Rights Reserved.