• Survey completed January 2016
  • Composed of 70+ questions covering entirety of outsourcing lifecycle and market trends
Key findings:
  1. Invest additional time during the initial stages of the outsourcing relationship to ensure value is achieved throughout the process
  2. Value is being achieved through the impact of innovation, ease of relationship management, and improved strategic flexibility, not just cost savings
  3. Invest in transition, governance and vendor management capabilities to ensure realization of benefits within and beyond the terms of contract
  4. Outsourcing is expected to see growth across all functions surveyed, particularly IT, Finance, and HR
  5. Outsourcing is becoming more important in enabling M&A deals Background and key findings