Background:
- Survey completed January 2016
- Composed of 70+ questions covering entirety of outsourcing lifecycle and market trends
Key findings:
- Invest additional time during the initial stages of the outsourcing relationship to ensure value is achieved throughout the process
- Value is being achieved through the impact of innovation, ease of relationship management, and improved strategic flexibility, not just cost savings
- Invest in transition, governance and vendor management capabilities to ensure realization of benefits within and beyond the terms of contract
- Outsourcing is expected to see growth across all functions surveyed, particularly IT, Finance, and HR
- Outsourcing is becoming more important in enabling M&A deals Background and key findings